Unique Fashion Concept Store Dubai – UAE

Returns and Exchanges

How to return an item in the UAE
Simply send an email to customercare@thecartel.me within 7 days of receiving your order, Then we will provide you with a Return Authorization number (RAN), complete your Return Pro Forma which will be sent with the goods. And we will arrange a Free Collection.

 

International Returns
Send an email to international.orders@thecartel.me within 7 days of receiving your order. We will book DHL to arrange a free collection from you, then we will send you an email containing the full instructions and Return Authorization number ( RAN ) & DHL Booking reference. Please complete the Return Pro Forma Invoice with the return product information and the RAN number, with your signature included.
We will email as soon as your item(s) have been received and your return is in process.
All credit card refunds will be credited back to the original payment card used for the transaction. Please note that shipping charges and any taxes and customs duties incurred will not be refunded.
All bank transfers will be refunded back to the payment bank account details provided when the order was placed.
For international orders refunds PayPal fees will be excluded from refund amount.
Returned items must be received within 7 days of the RAN receipt date, any returns received after the 7 days will not be processed and the goods will be returned to the customer.
In the unlikely event that goods are damaged in transit we will reimburse the customer any Shipping and Duty costs that have been incurred.

 

Exchanges
All items may be exchanged by requesting an EAN (Exchange Authorization Code) from Customer Care within 15 days of receiving your order.

 

How to exchange an item in the UAE
Simply send us an email requesting an Exchange, complete your Exchange Pro Forma which will be sent with the goods with the Exchange Authorization Number (EAN), And we will arrange a Free Collection and delivery of your new item.
Please note that we will only exchange goods to the same value or higher, we cannot exchange products for a lower value.

 

International Exchanges
Send an email to international.orders@thecartel.me requesting an exchange. Please provide all new product information as part of the email.
Same Returns procedures will be applied. We will then process your new order and provide you with all relevant documentation in the new shipment.
We will email as soon as your item(s) have been received, your return is in process and your exchange is being shipped.