Delivery Policy

Delivery Schedule

We process and ship all our orders 6 days a week, with the exception of Fridays and UAE Public Holidays.
Same day delivery is available for UAE customer only with the exception of Fridays and UAE Public Holidays; all orders must be received by 12pm to secure this service

 

Important Delivery Information:

  • You will be required to sign on receipt of your delivery.
  • The cARTel operates on a Deliveries Duties Unpaid (DDU) basis, which means the recepient of the parcel is responsible for clearing any custom duties involved. All orders are shipped from the UAE. Deliveries outside the UAE are subject to customs, legal, regulatory and certain practical restrictions. To comply with local legislation, you or the recepient may be required to pay additional taxes, fees or levies,import duty or other fees associated with formal customs entry when the goods arrive in your country, before your local customs authority will release the goods to you. Shouldering these costs are the customers responsibility. Please ensure that you enter the correct international delivery address and post code. If the address is entered incorrectly or if customs duties or formal customs entry procedures are required, the delivery may be delayed. We are unable to offer you any assistance if either issue arises. The charges outlined above must be paid by the recepient of the parcel. Where a customer fails or refuses to pay these charges, what happens to the goods is out of our control. In the event that the goods are returned to The cARTel without any charges, we will refund the whole purchase price to the customer. In the event that the goods are returned to The cARTel but a delivery charge is levied on us, we will refund to the customer the purchase price less the charge levied on us to return the goods. It is possible that the goods will not be returned to us, in which case no refund of the purchase price will be given to the customer. In any event, goods that are returned due to the customer refusing or failing to pay any of the charges outlined in this paragraph will not be entitled to a refund of the delivery charge. Custom policies vary widely from country to country, therefore you are advised to check the local requirements in your country when placing an order. Please note that tax and duty costs are non-refundable. For any further inquiries kindly contact us at customercare@thecartel.me 
  • The cARTel offers a Gift Wrapping Service on request and personalized Gift Messaging.
  • We can offer deliveries to hotels and PO Boxes.
  •  We offer worldwide delivery but with some exclusions.

The cARTel will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE”.